How to Share Detailed Logs with Bold Reports Support

Efficiently resolving issues with Bold Reports relies on having access to detailed logs. In this comprehensive guide, step-by-step instructions are provided for obtaining and sharing Error Logs, Console Logs, and HTTP Archive (HAR) files. These logs are invaluable resources that enable our support team to identify and address any issues you encounter swiftly.

Checking Service Status

Before diving into troubleshooting, verify the operational status of the Bold Reports services. Visit the service status URL to confirm their status. If a service is down, restart the site in IIS or Nginx.

If the issue persists after restarting, include a screenshot of the service status page when contacting support through the link for further investigation.

1. Error Log

1. Error logs offer valuable insights into backend issues that might arise while operating Bold Reports. To access the Bold Reports error log file (the specific location depends on your deployment environment), refer to the link for finding error logs in various environments.
2. Copy the relevant error messages, including timestamps, and surrounding code snippets.
3. Include the error logs when creating a ticket.

2. Console Log

Console logs provide insights into browser-related issues and JavaScript errors, follow these steps to share the console log:

1. Open the report where you are facing the issue and try to reproduce the issue.
2. Right-click on the browser and select Inspect.
3. Select Console on the Inspect page.
   
   
4. Attach a screenshot of the console page when creating a ticket for the support team to investigate further.

3. HAR File

To share the HAR file, follow these steps:

1. Right-click on the browser and select Inspect.
2. Open the Bold Reports Server in the same tab where the Inspect option is opened.
3. Once the issue appears, navigate to the Network tab.
   
   
4. Save the HAR file by clicking the download icon.
   
   
5. Share the saved HAR file with the support team by creating a ticket for further investigation.

Providing comprehensive logs is key to resolving issues efficiently. By following the steps above, you can aid the support team in pinpointing and fixing problems with Bold Reports.