How to Get Event Logs for Bold Reports of Windows Deployment

This article explains how to retrieve event logs from a Windows deployment. Bold Reports application logs are stored in the deployed location. For more details on retrieving application logs, refer to this link. Unhandled exceptions that cannot be caught by Bold Reports may be logged in the event logs of Windows.

The following sections will explain how to retrieve the Windows event logs. Share these logs with the Bold Reports support team through a ticket. Create a new ticket using this link.

Event logs can be checked using Event Viewer to track system issues. Here’s how:

• Press the Windows key + R on your keyboard to open the Run window.
• In the Run dialog box, type eventvwr and click OK.
• In the Event Viewer window, expand the Windows Logs menu.
• Under the Windows Logs menu, you’ll notice different categories of event logs: Application, Security, Setup, System, and Forwarded Events.

How to get event logs for all application events

1. Once the Windows Logs menu is expanded as mentioned above, select Application. Now, the logs are listed as follows:
   

   

2. Click the Save All Events As option from the right-side Actions panel.
   

   

3. Provide your destination folder name and location to save the log files on your machine. Make sure to select the display language information as English while saving.
   

   

4. Finally, click OK.

5. Now, zip the saved file and share it.

How to get event logs specifically for Bold Reports application

1. Once the Windows Logs menu is expanded as mentioned above, select Application. Now, the logs are listed as follows:
   

   

2. Click Filter Current Log on the right-side panel.
   

   

3. Go to the XML tab and check the Edit query manually check box.

   Enter the below query
   
   
   <QueryList>
       <Query Id=“0” Path="Application>
           <Select Path=“Application”>[System[(Level=1 or Level=2 or Level=3 or Level=4 or Level=0 or Level=5)]]</Select>
           <Select Path=“Application”>[EventData[Data and (Data=‘/bi/site’)]]</Select>
       </Query>
   </QueryList>

   

4. Click OK. After filtered the log files of the Bold Reports application, select the Save Filtered Log File As option from the right-side Actions panel.
   

   

5. Provide your destination folder name and location to save the log files on your machine. Make sure to select the display language information as English while saving.
   

   

6. Finally, click OK.

7. Now, zip the saved file and share it.

Related Links

Download event logs from Azure app Service